Category Archives: FAQ Query
(From FAQ) Isn’t IT transformation to a managed services model a big deal – and what about the people in IT?
Before going further, let’s make an important distinction between transforming to the managed services model and outsourcing or multi-sourcing. One is not the other. Implementing a managed services model gives you the tools to run IT like a business. That … Continue reading
Filed under FAQ Query, OCM, Transformation
Organizational Change Management
FAQ Query: When discussing transformation, you refer to Organizational Change Management (OCM). What is that all about? If you are in IT, chances are that the only “Change Management” that you are familiar with is the ITIL process. OCM isn’t … Continue reading
Filed under FAQ Query, OCM, Transformation
